Reason: Password card error

Solution: Please contact customer service for solution

Reason: The results are higher than the measurement range of the blood glucose meter

Solution: It is recommended to measure again to ensure that no errors occur during the measurement process. If it is confirmed that the meter is working properly and no errors in the measurement process, but the result still display “HI”, you may be in a state of severe hyperglycemia. Please contact your doctor immediately.

Reason: The results are lower than the measurement range of the blood glucose meter

Solution: It is recommended to measure again to ensure that no errors occur during the measurement process. If it is confirmed that the meter is working properly and no errors in the measurement process, but the result still display “LO”, you may be in a state of severe hypoglycemia. Please contact your doctor immediately.

Reason 1: The meter has entered the place from a place that is too hot or too cold, or is currently in an environment that is too cold or too hot.

Solution: Under the normal temperature condition, wait 30 minutes for the test.

Reason 2: The direction of the test strip insert into the instrument is wrong or on back to front  

Solution: Read the instructions and insert the test strip into the instrument properly

Reason 1: The test strip is bent and resulting in the meter is unable to work

Solution: Take out a new test strip for testing

Reason 2: The test strip is not inserted in place and resulting in poor contact

Solution: Reinsert the test strip for testing